FAQ
Ordering & Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you need to make a change, please contact us within 24 hours. Once shipped, modifications are not possible.
Do you offer gift cards?
Yes! We offer digital gift cards in various denominations.
Shipping & Tracking
What are your shipping options and costs?
We offer standard and expedited shipping. Rates are calculated at checkout based on your location and selected shipping speed.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
Do you ship internationally?
Currently, we only ship within the U.S., but we are working on expanding international shipping options.
Returns & Exchanges
What is your return policy?
We encourage you to go to our Returns and Exchanges policy page for a complete list of polices. However, to answer basic questions, we accept returns within 30 days of purchase for unworn, unwashed items with original tags. See our Returns & Exchanges Policy for details.
How do I start a return or exchange?
Visit our Returns & Exchanges page
Do you offer free returns?
Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Loyalty & Rewards Program
Do you have a rewards or loyalty program?
Yes! We offer a rewards program where customers can earn points for purchases, referrals, and social media engagement. Points can be redeemed for discounts and special offers.
How do I sign up for the rewards program?
You can join by creating an account on our website and opting into the rewards program.
Pre-Orders & Limited Edition Items
Do you offer pre-orders for new or limited-edition products?
Yes, we occasionally release limited-edition collections available for pre-order. Sign up for our newsletter to stay informed about exclusive releases. Or check our website for new drops.
Warranty & Product Care
How should I care for my apparel and gear?
Care instructions vary by product. You can find detailed care recommendations on each product page. If in doubt, contact us for guidance.
Subscription Boxes & Memberships
Do you offer a subscription box?
We are working on launching an exclusive subscription box featuring new releases, limited-edition designs, and seasonal gear. Stay tuned for updates!
Events & Community Involvement
Do you host events or pop-up shops?
Yes! We participate in pop-up shops, trade shows, and community events. Follow us on social media or check our website for upcoming dates. Contact us
Can I suggest a cause for your charitable contributions?
Absolutely! We love supporting meaningful initiatives. If you have a charity or community project you'd like us to consider, email us at Info@lowcountrygrit.com
Contact Us
If you have any other questions, feel free to contact us at:
Email: info@lowcountrygrit.com
Phone: 404-788-1972
Mailing Address: 463 Johnny Mercer Blvd, Box 311, Savannah, Georgia 31410